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HOW TO ORDER - RETAIL & WHOLESALE

You can place an order with us several ways:

Call us toll free: (800) 588-6678

Fax us toll free: (800) 788-6678

HOW DO I CALCULATE MY ORDER?

We offer a discount off of all MSRP pricing listed for Batson's Rainshadow/Forecast rod blanks and components, Pacific Bay catalog items, U-40 & Flex Coat products, and thread. Contact us and we will be happy to calculate your order for you. We respond to all quote requests in a timely manner. Give us a call (800) 588-6678 or email utmost39@aol.com and we will help you with your order. Closeout items and monthly specials are not subject to any further discount. All prices are subject to change without notice.

WHY DON'T YOU HAVE A SHOPPING CART ON YOUR WEBSITE?

Great question! We have debated the addition of a shopping cart for a long time and have come to the conclusion that we are not willing to give up the one-on-one, personal relationship we have with our customers. We custom fit every tip top, winding check, reel seat and handle to your rod set-up. If you give us a call, send a fax, or submit your order by email, we are able to give your order the personal attention it deserves.

Terms & Conditions

WHOLESALE

REV. 06/28/2011

We must have a CURRENT copy of your resale/business license ON FILE prior to your opening order. We are unable to offer wholesale pricing without a copy of your FISHING related license.

PRICING

Prices are subject to change without prior notice. In order to obtain the best discount, we must have your resale permit/business license on file if you have one. If you don't have a resale permit - you still qualify for a discount - give us a call! We are unable to offer discounts on orders that total less than $10.00 retail.

TERMS

All orders are shipped prepaid (VISA, MasterCard or debit card and PayPal) or C.O.D. Any C.O.D. account that refuses a C.O.D. shipment will immediately be changed to pre-pay. Our minimum order is $10.00 after all discounts have been applied and prior to shipping being calculated. Please make every attempt to order more than one small item.

We are located just minutes from Pacific Bay International and happily special order parts for our customers. There is a 40% non-refundable deposit required for Pacific Bay products.

SHIPPING

We ship via U.S. Priority Mail or Federal Express unless otherwise requested or required. We charge ACTUAL shipping costs only on all Priority Mail and Federal Express packages. Ground shipping charges on backorders of three pounds or less will be paid by Utmost Enterprises. We charge actual shipping costs for orders shipped via Priority Mail and Federal Express within the United States - there are no extra or hidden handling fees. Orders shipped outside the U.S. are subject to a $10.00 handling fee. Postage for orders weighing less than one pound shipped via 1st Class mail are charged a FLAT FEE OF $3.20 for shipping.

DELIVERY

Delivery of stock items is approximately 1 - 7 working days. Upon receipt of your order, we can usually provide you with an estimated arrival date in one to three working days. Non-stock items are usually ordered and received by us within 24 hours, subject to availability from our vendors.

SHORTAGES

Claims for shortages must be reported within ten (10) days of receipt of merchandise.

RETURNS

Returns will not be accepted after 30 days from date of invoice. All returned items are subject to a 15% restocking charge and must be approved by an authorized Utmost employee. Except for warranty consideration, special order items not listed in the current catalog are not returnable and will not be accepted for return.

DAMAGED SHIPMENTS

Claims on merchandise damaged in transit must be reported to us immediately. We are responsible for filing claims with our carrier. This will avoid the delay incurred by refusing the shipment, as you will be able to call us immediately regarding replacement of the damaged items.