how to order

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HOW TO ORDER

You can place an order with us several ways:

Call us toll free: (800) 588-6678

Fax us toll free: (800) 788-6678

HOW DO I CALCULATE MY ORDER?

We offer a discount off of all MSRP pricing listed for Batson's Rainshadow/Forecast rod blanks and components, Pacific Bay catalog items, U-40 & Flex Coat products, and Gudebrod thread. Contact us and we will be happy to calculate your order for you. We respond to all quote requests in a timely manner. Give us a call (800) 588-6678 or email utmost39@aol.com and we will help you with your order. Closeout items and monthly specials are not subject to any further discount. All prices are subject to change without notice.

Terms & Conditions

WHOLESALE

REV. 08/27/2010

We must have a copy of your resale/business license ON FILE prior to your opening order. We are unable to offer wholesale pricing without a copy of your FISHING related license.

PRICING

Prices are subject to change without prior notice. In order to obtain the best discount, we must have your resale permit/business license on file if you have one. If you don't have a resale permit - you still qualify for a discount - give us a call!

TERMS

All orders are shipped prepaid (VISA, MasterCard or debit card and PayPal) or C.O.D. Any C.O.D. account that refuses a C.O.D. shipment will immediately be changed to pre-pay. Our minimum order is $10.00 after all discounts have been applied and prior to shipping being calculated. Please make every attempt to order more than one small item.

We are located just minutes from Pacific Bay International and happily special order parts for our customers. There is a 40% non-refundable deposit required for Pacific Bay products.

SHIPPING

We ship via U.S. Priority Mail or UPS unless otherwise requested or required. Due to our carrier's policies, packages under 30 lbs. which includes ONE-PIECE BLANKS OVER 60", will be considered oversize and are subject to the 30-lb rate. Ground shipping charges on backorders of three pounds or less will be paid by Utmost Enterprises. We only charge actual shipping charges for orders shipped within the United States - there are no extra or hidden handling fees. Orders shipped outside the U.S. are subject to a $10.00 handling fee.

DELIVERY

Delivery of stock items is approximately 1 - 7 working days. Upon receipt of your order, we can usually provide you with an estimated arrival date in one to three working days. Non-stock items are usually ordered and received by us within 24 hours, subject to availability from our vendors.

SHORTAGES

Claims for shortages must be reported within ten (10) days of receipt of merchandise.

RETURNS

Returns will not be accepted after 30 days from date of invoice. All returned items are subject to a 15% restocking charge and must be approved by an authorized Utmost employee. Except for warranty consideration, special order items not listed in the current catalog are not returnable and will not be accepted for return.

DAMAGED SHIPMENTS

Claims on merchandise damaged in transit may be filed directly with the carrier. This will avoid the delay incurred by refusing the shipment, as you will be able to call us immediately regarding replacement of the damaged items.